Effective Date: Feb 15, 2025

At Cloisnova, we respect and value your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make purchases, or interact with our services. By using our website and services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

Personal Information: When you make a purchase or contact us, we may collect your name, email address, phone number, shipping address, and payment details.
Non-Personal Information: We may collect data on how you interact with our website, including browsing activity, IP address, device type, and location.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze website traffic, and personalize content.

2. How We Use Your Information

We use the information we collect in the following ways:

To Process Orders: Your personal information is necessary to process your transactions, deliver products, and provide customer support.
To Communicate with You: We may use your email address to send order updates, promotional offers, newsletters, or other communications related to our services. You can opt-out of marketing emails at any time.
To Improve Our Services: Your data helps us understand how our website is used, so we can enhance user experience and improve our products and services.
Legal Compliance: We may use or share your information when required by law or to protect our rights, customers, or others.

3. How We Protect Your Information

Our website is secured with a SSL certificate, ensuring that your personal information and transactions are protected with advanced encryption. This means that any data you share with us is safely transmitted and stored.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our business, such as payment processors, shipping companies, and email service providers. These third parties are obligated to protect your data and use it only for the services they provide to us.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: You can request a copy of your personal information we hold.
Correction: You can request to update or correct any inaccuracies in your personal data.
Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
Opt-out of Marketing Communications: You can unsubscribe from marketing emails at any time by following the instructions in the email or contacting us directly.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your data.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: support@cloisnova.com